We want you to love your purchase! If you are not completely satisfied with your order, you may be eligible for a refund under the following conditions:
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unworn and unwashed.
To initiate a refund, please contact us via our Contact form, or by email at support@vidglo.com with your order number and the reason for the refund.
Shipping and Delivery Policy
We offer a variety of shipping methods to ensure you receive your order promptly. Here are the details:
- Shipping Methods: Standard and expedited shipping options are available.
- Shipping Times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Shipping Rates: Rates vary based on the shipping method selected and the destination. Rates will be calculated at checkout.
- Eligible Destinations: We ship to all locations within the United States and internationally. For international orders, please be aware that additional customs duties and taxes may apply, which are the responsibility of the customer.
Return Policy and Process
If you wish to return an item, please follow these guidelines:
- Items must be returned within 30 days of receipt.
- The item must be in its original condition, unworn and unwashed.
- To start the return process, please contact us via our Contact form, or by email at support@vidglo.com with your order number and the reason for the refund.
- We will provide you with a return shipping label. Return shipping costs will be deducted from your refund unless the return is due to our error (e.g., defective or incorrect item).
- Once we receive the returned item, we will process your refund within 7-10 business days.